Refunds & Cancellation

Last updated 5 August 2026

DLC Ecommerce LLC provides continuing services to business clients and bills for them after they have been performed. This policy explains what happens to fees when an engagement ends or when something goes wrong.

Billing in arrears

We invoice at the close of each month for services already performed during that month. We do not take prepayment, deposits, or retainers, so in normal operation there is nothing held on account to refund.

Cancelling an engagement

Either party may cancel with 30 days' written notice by email. During the notice period we continue to perform the agreed services, and the final invoice covers that work on the usual schedule. Fees for services already performed are payable and are not refundable.

If you ask us to stop work immediately rather than serve out the notice period, we will invoice only for work actually performed up to the stop date.

Disputing an invoice

If you believe an invoice is wrong, tell us within 15 days of the invoice date and we will review it. If we agree it is wrong, we will issue a corrected invoice, or a refund or credit of the difference if the invoice has already been paid.

We would rather hear from you directly than through a payment dispute, and we have never treated a good-faith billing question as anything other than that.

Refunds for work not performed

If you are ever charged for services that were not performed, we will refund that amount in full. Approved refunds are returned to the original payment method through Stripe, normally within 5 to 10 business days.

Ending the engagement cleanly

On cancellation, we remove our access to your systems and, at your request, hand over any documentation and work product. There is no offboarding fee.

Contact

Billing questions and refund requests: dlcecommercellc@gmail.com