Terms of Service

Last updated 5 August 2026

These terms govern services provided by DLC Ecommerce LLC, an Arizona limited liability company ("DLC", "we", "us"), to a business client ("you"). A signed or written engagement agreement between us takes precedence wherever it differs from these terms.

1. Services

DLC provides ecommerce operations services to businesses. The specific services, deliverables, and fees for your engagement are set out in a written scope agreed before work begins. We provide services to businesses only; we do not sell products or services to consumers.

2. Your accounts and your data

We work inside systems and accounts that you own. You retain ownership of your accounts, your data, your customer lists, your content, and any work product we create for you. We claim no ownership over any of it.

You are responsible for granting and revoking our access. We will use credentials and access only to perform the agreed services, and we will not share them with anyone outside DLC.

3. Approvals

We will not, without your approval:

• send email or other messages to your customers;
• publish changes to a live storefront;
• spend your money or commit you to a paid service;
• change pricing, or place or cancel orders.

4. Fees and payment

Fees are set out in your engagement scope, and are typically a flat monthly service fee plus, where applicable, a variable component tied to volume. Invoices are issued after the close of the month in which the services were performed, and are due within 15 days of the invoice date.

Payments are processed by Stripe. We do not receive or store your card or bank details. Invoices unpaid more than 30 days past the due date may result in services being paused after written notice.

5. Term and cancellation

Engagements are month to month unless the engagement scope says otherwise. Either party may cancel with 30 days' written notice. See our Refunds & Cancellation Policy for what happens to fees on cancellation.

6. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the services. This obligation continues after the engagement ends.

7. What we do not provide

DLC does not provide legal, tax, accounting, regulatory, or food-safety advice, and does not handle warehousing, packing, or shipping of physical goods. Recommendations we make are operational, and decisions remain yours.

8. Warranties and liability

We will perform services with reasonable skill and care. Beyond that, services are provided without warranties of any kind, express or implied. We are not liable for indirect, incidental, or consequential damages, or for loss of profits or data. Our total liability arising from an engagement is limited to the fees you paid us in the three months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited under applicable law.

9. Governing law

These terms are governed by the laws of the State of Arizona, without regard to its conflict of law rules.

10. Changes

We may update these terms. Material changes affecting an active engagement will be sent to you in writing before they take effect.

11. Contact

Questions about these terms: dlcecommercellc@gmail.com